Orders are processed Monday to Friday. The processing time to create your jewelry is between 5-15 business days (not including shipping time). 


Region Delivery times Prices
USA/ Puerto Rico 4-8 business days 4.95$
Canada 3-15 business days
Europe 3-15 business days
Japan/ South Korea/ Thailand/ UAE/ New Zealand 3-15 business days
Australia/ Singapore 5-9 business days
Hong-Kong/ Taiwan 3-7 business days
FedEx / DHL Delivery times Prices
All countries 3-5 business days $32.50


Shipping may vary due to your country of origin and the actual situation, a delay can occur and we ,unfortunately, have no control over it. 
*Saturday, Sunday and public holidays are not considered business days, the production time isn't included.

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country.  The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
Once we handpack and prepare your package for shipping, we will hand it off to a third party courrier so that your package will arrive to you safe and sound! In the case that your package is lost or stolen in transit or upon arrival, Kenzella does not take responsibility for it. All claims must be made through the carrier your package was shipped with.